Our Service Level Agreement is in effect an all inclusive insurance policy which gives you total peace of mind as it covers all on site repairs including labor, spare parts and travelling, all at a fixed monthly cost making budgeting easy. Costs are calculated using the manufacturer’s average MTBC (Mean time between calls).

Advantages

  • Fixed Monthly Maintenance cost making budgeting easy.
  • Unlimited Call Outs.
  • Guaranteed 24/7 four Hour Response time 24/7
  • Penalty Clause in the unlikely event of Amax not performing.
  • Off-site Monitoring
  • Ongoing Upgrading
  • Ongoing Systems Training of your employees.
  • Subject to a due diligence, previously installed systems such as boom gates, cameras, etc, can be included in the SLA.

Exclusions

  • Malicious damage.
  • Acts of God.