Service Level Agreement
One SLA. One control room. Total accountability.
A fixed monthly cost covers maintenance, monitoring and support — with our 24/7 control room as the operations hub behind every commitment.
01
Monthly maintenance
Regular scheduled maintenance keeps every system in optimal condition and heads off failures.
02
Unlimited call-outs
Call our technical team whenever you need them — no per-visit charges, ever.
03
4-hour response, 24/7
A guaranteed response to any issue within four hours, around the clock, seven days a week.
04
Penalty clause
If we miss the agreed service levels, a penalty clause holds us accountable — in writing.
05
Off-site monitoring
Systems are monitored remotely so faults are caught and actioned before you notice them.
06
Daily off-site backup
Critical system data is backed up off-site every day, safe against loss or failure.
The Amax control room
The hub behind every SLA.
Our control room is staffed 24/7 and is the central operations hub for every SLA service — watching your systems, your perimeter and your people, and acting the moment something changes.
● Incident investigations
Reviewing access reports and camera footage to identify and
resolve breaches fast.
● 24/7 equipment monitoring
Round-the-clock health monitoring, with technicians
dispatched the moment something fails.
● Perimeter camera monitoring
Analytics-driven perimeter watch that dispatches estate
security on a confirmed breach.
● Guardhouse monitoring
Independent oversight of guardhouse activity to keep response
sharp and accountable.
4 hr
Guaranteed response
24/7
Control-room monitoring
∞
Unlimited call-outs
Daily
Off-site backups
Ready to secure your site?
Book a no-obligation risk assessment and we’ll show you exactly where you stand.